Customer Service and Shipping
Wholesale Ordering Information:
Terms
First Order Prepaid--credit card, check, cash or money order. A credit
card number is needed at time order is placed. We will, however make one
call for a credit card number. Subsequent calls result in a $5.00 service
fee per call required to obtain a valid credit card number.
COD charge is $10.00
Credit Card
We accept MasterCard, Visa, American Express & Discover
cards for payment, signature on order form and/or phone order will be considered
authorization to charge your credit card account for your order on this and
future orders until other terms are established. We will keep your information
on file and secure.
Shipping
Our goal is to only cover our expensesE $6.00 minimum. Shipping
by UPS, determined by weight plus insurance. COD shipments have additional
UPS charge. Residential Deliveries will have a UPS surcharge.
Drop Shipping
We do not drop ship, except in dire situations. There will
be a $5.00 surcharge in addition to shipping.
We try to have all items in stock; most orders can be shipped within 15
business days, many within 5-10 days. If ordering at a Trade Show/Market
allow up to 3-4 weeks for shipping. If there is a special event or cancel
date, please let us know at time of order. Out-of-stock items will be placed
in backorder, unless otherwise stated all backorder will be shipped when
ready.
Prices
Effective January 1, 2008. Prices are in US Dollars and are subject
to change without notice. We reserve the right to correct any typographic
error on price lists.
Re-orders
$100.00 min.
Returned checks
Will be charged a $25.00 admin. Fee.
Late Payments
Praols Story Bracelets & More, LLC., continues to honor
its creditworthy customers with the privilege of "net due" terms. These terms
dictate that the payment on your account is due within the designated timeframe
(i.e.; "net 30") in calendar days commencing from the date of the invoice.
By continuing to use your account under "net" terms, you agree to the following:
Praols Story Bracelets & More, LLC, will impose a late
fee of $25.00,
for customers who fail to make payment within the designated timeframe, as
noted on your invoice. This charge, which will recur for each month an invoice
is in arrears, allows us to recoup some of the administrative and financial
expenses associated with overdue account management. Late
fees will not be waived when customer sends check after receiving notification
of charge. Delinquent customers may revert to Credit Card. Please bare in mind that
your on time payments help keep our product costs down.
Our Guarantee
Our goal is your satisfaction and pride in the handcrafted
products you choose, we offer a unique design with consistent quality at
an affordable price. If you are ever dissatisfied with our product for whatever
reason, let us know and we will try our best to correct it. For first time
orders we will guarantee sales with product exchange, this does not include
seasonal items. Buyers shall be responsible for return shipping & insurance,
product must be in saleable condition.
Inspect order immediately upon receipt. Notification must be within 5 working
days of receipt of shortages, errors or damage. No returns accepted without
prior authorization.
Unauthorized and unwarranted returns subject to a 15% restocking charge.
Exchanges subject to a 15% restocking charge. All returns must be pre-approved,
please include you name on all returns packages. All damaged pieces happily
replaced, but we do require the damaged piece to be returned for inventory
purposes.
Cancellation
A cancellation fee of $50.00 or 15% whichever is greater will
be charged to the buyer for all orders cancelled within five days after being
placed. All orders not cancelled within five days will be charged in full
to the buyer.
Claims and Returns
Please open and inspect your merchandise promptly .
Claims of shortage or damage must be made within 10 business days of receipt
of shipment. Returns must be authorize and are subject to a 20% restocking
fee.
Custom Work
We can customize any of our items, a set up fee of $25.00 will
applied and a minimum of 12 of each piece is required.
Email: info@praols.com
Phone and Fax Orders
(619) 793-5020
Monday through Friday 9:00 am to 4:00 pm Pacific
Time
Voice mail available 24 hours.
Fax Orders: (619) 564-4535
Return Policy
At Praols Story Bracelets & More, LLC we want you to love what you
ordered, so we kindly ask you to inspect your order immediately upon receipt,
since you need to notify us within 5 days of receipt of any shortages, error
or damage and request authorization for returns via phone at 619-793-5020,
or fax: 619-564-4535 or via email: stroybracelets@gmail.com.
If you are not completely satisfied with your selection, we will accept
returned items by mail within 15 days from the date of receipt. An even exchange
or credit for the purchase price of the return items will be issued provided:
1. The item is in its original condition, and
2. The original invoice is included with the return.
If the original invoice is not available, please include the following information
with the returned item: Order number, billing name and billing address.
If you received the wrong item or if the item is defective, we will gladly
reimburse you for the cost of shipping the item back to us, please include
the invoice with the return and note the order error or specific defect.
If there is nothing wrong with the items purchased and you wish for an even
exchange or credit back you may return the items at your own expense.
Packages should be shipped through USPS with a traceable tracking method,
therefore please be sure to keep the return tracking number.
All returns should be addressed to:
Praols Story Bracelets & More, LLC
2471 Main Street
Suite 28
Chula Vista, CA. 91911